ManyaGuide Airtel Money charges in Uganda 2026 – send and withdraw fees
Send to anyone registered (Airtel, other networks or abroad): UGX 100 up to 5,000 · 500 up to 60,000 · 1,000 up to 500,000 · 1,500 up to 1m · 2,000 above. Withdraw at an agent: e.g. 880 for 20,000 or 1,925 for 100,000, plus 0.5% tax.
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Airtel Money is Uganda's second-largest mobile money service. These are Airtel's official fees from its current rate card (effective 25 June 2024).
Work out the total cost
Use the mobile money charges calculator. Choose Airtel, pick what you're doing and enter the amount, and it adds up the fee and the tax. It also shows what the same transaction costs on MTN.
Airtel Money sending charges
The same fee applies whether you send to an Airtel Money customer, another network (e.g. MTN), East Africa or the rest of the world.
| Amount (UGX) | Fee (UGX) |
|---|---|
| 0 – 2,500 | 100 |
| 2,501 – 5,000 | 100 |
| 5,001 – 15,000 | 500 |
| 15,001 – 30,000 | 500 |
| 30,001 – 45,000 | 500 |
| 45,001 – 60,000 | 500 |
| 60,001 – 125,000 | 1,000 |
| 125,001 – 250,000 | 1,000 |
| 250,001 – 500,000 | 1,000 |
| 500,001 – 1,000,000 | 1,500 |
| 1,000,001 – 2,000,000 | 2,000 |
| 2,000,001 – 3,000,000 | 2,000 |
| 3,000,001 – 4,000,000 | 2,000 |
| 4,000,001 – 5,000,000 | 2,000 |
Source: Airtel Money official rate card (effective 25 June 2024), checked 5 Nov 2026.
Airtel Money withdrawal charges (at an agent)
| Amount (UGX) | Fee (UGX) | + 0.5% tax (UGX) |
|---|---|---|
| 0 – 2,500 | 330 | 0 – 13 |
| 2,501 – 5,000 | 440 | 13 – 25 |
| 5,001 – 15,000 | 700 | 25 – 75 |
| 15,001 – 30,000 | 880 | 75 – 150 |
| 30,001 – 45,000 | 1,210 | 150 – 225 |
| 45,001 – 60,000 | 1,500 | 225 – 300 |
| 60,001 – 125,000 | 1,925 | 300 – 625 |
| 125,001 – 250,000 | 3,575 | 625 – 1,250 |
| 250,001 – 500,000 | 7,000 | 1,250 – 2,500 |
| 500,001 – 1,000,000 | 12,500 | 2,500 – 5,000 |
| 1,000,001 – 2,000,000 | 15,000 | 5,000 – 10,000 |
| 2,000,001 – 3,000,000 | 18,000 | 10,000 – 15,000 |
| 3,000,001 – 4,000,000 | 18,000 | 15,000 – 20,000 |
| 4,000,001 – 5,000,000 | 18,000 | 20,000 – 25,000 |
Source: Airtel Money official rate card (effective 25 June 2024), checked 5 Nov 2026.
Airtel Money limits
- Maximum per transaction: UGX 5,000,000
- Maximum account balance: UGX 20,000,000
Airtel or MTN: which is cheaper?
- Withdrawing: the fees are the same on both networks for every amount up to UGX 4,000,000. For UGX 4,000,001–5,000,000, Airtel is cheaper (UGX 18,000 against MTN's 20,000).
- Sending: the fees are the same up to UGX 500,000. Above that, MTN is cheaper: MTN charges UGX 1,000, Airtel UGX 1,500 (up to 1 million) or UGX 2,000 (above 1 million).
The 0.5% withdrawal tax
The government charges 0.5% of every cash withdrawal (UGX 500 per UGX 100,000). Sending and receiving are not taxed.
How to reset a forgotten Airtel Money PIN
- Dial *185#
- Go to My Account
- Choose PIN reset and answer the security questions
- A temporary PIN arrives by SMS; change it immediately
If that fails, visit an Airtel shop with your National ID.
Scam alert: Airtel's official number for promotion winners is 0200 100 100. Ignore "you have won" calls or messages from any other number.
Frequently asked questions
How much does it cost to withdraw UGX 100,000 on Airtel Money?
UGX 1,925 fee plus UGX 500 tax, so UGX 2,425 in total.
How much does it cost to send UGX 1,000,000 on Airtel Money?
UGX 1,500. Sending is not taxed.
Does Airtel charge more to send to MTN numbers?
No. Airtel charges the same fee to send to Airtel customers, other networks, East Africa and the rest of the world.
What is the Airtel Money code in Uganda?
*185#. You can also use the My Airtel app.
Fees and codes change. Spotted something out of date? Tell us.